Telecommunications Services

Telecommunications Services is responsible for the installation, maintenance, and administration of all telephone equipment, voice mail, cabling, jacks, and related hardware and software, and responsible for the installation of network and cable television cabling and jacks.

Telecommunications Services is located in the Administration Building room 111, and can be contacted by telephone at 719.549.2566 or by e-mail at TelecomServices@colostate-pueblo.edu

Telephone/Voicemail Usage Instructions

To request information on how to use or set up the many telephone and voicemail system features, you may access a printable Telephone/Voicemail Usage Instructions (PDF File) document for explanations of each.

Billing

All services rendered are billed to the cost center supplied to Telecommunications Services by each department. Phone Bills are generated on the first working day of the month for the previous month’s services.

Bills include monthly telephone service charges, long distance charges, and any charges related to completed work requests. Charges associated with work requests include labor and material.

Please contact Telecommunications Services if you have any questions or need additional information.

Viewing and Printing Phone Bills

Phone Bills are e-mailed by Telecommunications Services at the first of each month. The e-mail attachment, that contains the Phone Bill, may be viewed using Crystal Report Viewer. Help Desk Services will install this program on your desktop computer, if you have been designated as the departmental representative of the department’s Phone Bills.

Open and View Phone Bills:

  1. Within your Microsoft Outlook Inbox there will be an e-mail for each cost center from "CSU-Pueblo Telecommunications Services" with a subject line of "CSU-Pueblo Monthly Telephone Bill".
  2. Open the e-mail message and double click on the attachment, (filename should be CBDUNIVxxx.CRF). The attachment will be opened and displayed within the Crystal Report Viewer.
  3. Expand the window by clicking the maximize 1button on the window toolbar. Use the forward4and back3arrows on the Crystal Report toolbar to navigate through the pages of the Phone Bill.
  4. To print a copy of the Phone Bill or a page of the bill, click the printer 6 icon on the toolbar.

Please contact Telecommunications Services if you have any questions or need additional assistance.

Service Request

To request telephone and network cabling installations, services, upgrades, and changes, please complete a Telecommunications Services Work Request form.